Pardon Us While We Upgrade Our Systems
ACP is upgrading its systems to provide faster, simpler access to the tools and resources you use most and expanded ways to enhance your engagement.
Engage, the member portal, your membership benefits and terms, committees and programs, and ACP staff contacts will remain the same.
KEY DATES AND WHAT TO DO
Before October 16:Complete any needed profile updates or account changes before the data freeze begins.- October 16–20: Engage will be read-only. You will be able to log-in and continue to access reports, committee materials, and other benefits, but your member profile and other account information will be unavailable.
- October 21–25: Member sign-in will be temporarily unavailable for Engage and connected platforms, including:
- October 26: Member access resumes, and the updated Engage portal launches. We’ll send instructions for signing in and setting up your password.
Frequently Asked Questions
About the Update
Why is ACP making this change?
We’re upgrading the technology behind Engage to provide better, faster service and a more intuitive online account experience. The upgrade also lays the groundwork for future improvements to how you engage with ACP online.
Will my membership or committee participation change?
No. Your membership benefits and terms, committee participation, and ACP programs will remain the same. You can continue to contact the same ACP staff members for help.
Account Access During the Transition
What does read-only mean?
From October 16–20, you will be able to log-in and continue to access reports, committee materials, and other benefits, but your member profile and other account information will be unavailable.
Why will I be unable to sign in from October 21-25?
ACP is updating single sign-on, which lets you use one login across connected ACP platforms. Member sign-in will be temporarily unavailable while that work takes place. Access is scheduled to resume October 26.
Which platforms are affected by the sign-in interruption?
The interruption will affect the following ACP platforms:
Please access any materials you need before October 21.
What if I need help during the transition?
Your usual ACP staff contacts remain available. If you have a time-sensitive request involving your account, committee participation, a payment, or an event, contact the ACP staff member who normally assists you for guidance.
Signing in on October 26
What will I need to do when the updated portal launches?
You’ll need to set up a new password to access the updated Engage portal. ACP will send first-time sign-in and password instructions on October 26. Please wait for those instructions before trying to set up your password.
What if I do not receive the login instructions?
Check your spam or junk folder for ACP’s launch email. If you still cannot find it, contact us at [email protected].
What if I have trouble signing in or my account information looks incorrect?
Contact us at [email protected] for help with access issues or review your account information.
Questions and Support
For questions about the transition or help accessing your account, email [email protected].